Return & Refund Policy

We have a 15 day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it in, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

If your return is accepted, we will send you a returns shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess and correct the problem.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials or flammable liquids or gases. Please contact if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on discounted items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we receive and inspect your return, and let you know if a refund has been approved or not. If approved, your money will be automatically refunded using the original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and send your refund as well.
If it has been more than 15 business days since we approved your return, please contact us at 

info@valletacare.com